Overview
Wheeler & Taylor is seeking an Agency Support Administrator to support our internal operations, carrier relationships, and agency technology systems. This is an in-office position ideal for someone who is detail-oriented, highly organized, and comfortable managing multiple operational and administrative processes in a professional insurance environment. You will play a key role in ensuring our agency systems, carrier access, licensing, and compliance functions run smoothly and accurately.

Responsibilities

• Manage carrier and vendor system access, including adding/removing users and completing bi-annual audits
• Maintain and support commission access for accounting systems
  Process and track producer carrier appointments (including Connecticut requirements)
• Handle Power of Attorney (POA) requests, submissions, and revocations with carriers
• Update and maintain producer-company codes within agency systems
• Assist with LexisNexis appointments and carrier compliance tracking
• Support licensing renewals and continuing education tracking for producers and staff
• Audit and correct agency records, including names, addresses, and terminated appointments
• Support internal reporting and operational workflow needs across departments

Qualifications

• Strong attention to detail and excellent organizational skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Basic proficiency with computers, databases, and office systems
• Strong willingness to learn and follow established procedures
• Ability to handle sensitive and confidential information responsibly
  Self-starter with a proactive, team-oriented mindset
• Experience in insurance, operations, or administrative support preferred but not required

Apply Today
Join a team that values accuracy, accountability, and operational excellence in supporting our clients and producers.